Erin Sutley spent 10+ years in the start-up e-commerce space, where she earned a reputation for building and scaling high-performing, growth-minded teams. In 2008, she was among the first employees at flash-sale sensation Gilt Groupe, which earned 150M in revenue after the first year. During her tenure at Gilt, Sutley assumed several roles, including Sr. Manager of Customer Experience, expanding the team from 4 to 100 globally and ensuring exceptional end-to-end customer experience across Technology, User Experience, and Operations.
Between 2013 and 2015, Sutley found herself at home helping online retail start-ups transform their service and operations functions to deliver best-in-class customer experience.
Most recently, she spent four years as VP of Operations for FlyCleaners, the leader in New York’s door-to-door laundry cleaning and logistics services. During her time at FlyCleaners she built a strong internal culture, and put customers at the center of the company’s decision making and product development. Supporting a 24/7 business, Sutley identified and implemented operational efficiencies to reduce cost, improve customer experience, and increase revenue. Under Sutley’s leadership, FlyCleaners saw a 60% decrease in operating expenses, a 30% decrease in cleaning operations and a 25% increase in revenue.